Site Services

Frequently Asked Questions

How to order your web hosting service?
Just a few quick steps:
1. Go to the "Web Hosting Order Wizard" page: Protect hosting order page
2. Enter domain name.
(new domain if you want us to register it for you, or existing name if you already own a domain)
3. Select web hosting plan you need.
4. Select payment method.
5. Enter credit card info.
That's all.
All info you need to setup your site you will receive by email.

How can I create my website?
? There are many ways:

  • You can use free HTML Editor software NVU. More Info...
  • You can use our simple online WYSIWYG "Html Editor"
    (available for customers in File Manager of the CPanel.)
  • Of course you can use any other web development software you like (FrontPage, Dreamweaver ...)

How long does it take to set up service ?
This is process normally takes a few hours, as long as your credit card is approved. You will receive your welcome and set-up information by email. Remember, it can take longer for your domain name to point to your new account. However, as soon as you receive your welcome message by email, you are ready to use your new account with your temporary sub-address.

Do you have a money-back guarantee?
Yes, we have a 30 day money back satisfaction guarantee. If you are not completely satisfied contact us for a complete and prompt refund. Your account must be in good standing and must not have been terminated for violation of our Terms of Services to receive a refund.

Do you allow adult content on your servers?
Pornography and sex-related merchandising are expressly prohibited on Avahost servers.
Also we don't allow: pirated software (warez), Non-Licensed MP3's or Software, Hacker programs or archives.
Spamming, or the sending of unsolicited email, from our server or using an email address or domain that is maintained on our machine as reference is STRICTLY prohibited.
Read Terms of Services for details.

Is there a minimum contract period?
The only minimum periods for each account are the minimum periods for which each account type is available. Most accounts may be purchased on a month-to-month basis

What types of payment do you accept?
We accept Visa, Mastercard, American Express, Discover/Novus, Online Checks, e-gold, webmoney, wire transfer. Contact us.

Can you make web site design for me ?
Yes, we offer web site design service. We will be able to make for you professional looking web site for a low costs.
We will upload the site to our hosting service and install all additional software/features you need, like forums, guestbooks, mail forms, shopping cart etc.

Do you handle the domain registration process?
Yes, we can handle and register new domains for you at a discount. If you are transferring a domain, you will need to handle the domain transfer yourself. We include all the information you need to contact your registrar and move the domain to our servers in the welcome email you receive after signing up. If you still have problems, email our support team and see if we can help.

Who owns my domain when I register it through you?
You do. You, or the person you specify when you sign up, will be listed as the administrative and billing contact on your domain and will retain full control over it at all times.

Can I use domain names from other countries (.cc .nu .to)?
We support almost all TLD Extensions. Even the new .biz, .per, .info Please contact us if you need to know about a specific one.

Who transfers my existing domain to your server?
You are responsible to make sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services.

I own several domain names, can I use them all on one account?
Yes, you can.
Depending on plan you can place on one account 5 to 20 domain names.

Do you support FrontPage Extensions?
Yes, we support FrontPage Extensions.

Why don't you just give everyone their own IP address?
There are a limited number of IP addresses in the world and that number is rapidly being depleted. Once the IP addresses are gone, they're gone--there just won't be any more for anyone else. There is some work being done to establish a new system but it would take a very long time to implement it and it is not near completion yet. So, in an effort to do our part, we minimize the number of IP addresses we use. More than 95% of our clients use shared IP addresses and do not report that they have any trouble with them at all.
But if you want to have IP address we can give it for you for $20 setup. With own IP you can get SSL.

What server software are you running?
We use run Linux Red Hat and Apache web server.

I want to accept credit cards through my website, can I do this on your servers?
Yes, you'll need to find a shopping cart and you will need to have a merchant account with a bank or select billing service.

Is my account permitted to have commercial material ?
Yes, definitely. We have clients whose material range from personal to corporate information. However, we do not allow certain adult content, spam, warez or illegal content with our services. See our terms and conditions for details on content permitted on our servers.

Do you provide tech support?
Yes, we will provide our customers with technical support for any problems related to services or tools that are offered by us. If you require further assistance, simply contact our support group.

AccountDo you offer telnet access?
No, since telnet is a very risky and outdated protocol, we disabled it. You may use SSH for shell access your account. SSH has all the functionality of telnet with the bonus of your connection being fully encrypted for encreased security. You may need to download an SSH client. This page has links to several free ones. In some of these programs you need to go into the options menu and tell it to use SSH instead of telnet to connect. You may not leave processes running when you log out or run CPU-intensive programs when you are logged in. Exceptions to this would fall under our game hosting accounts.

-->Domain expiration. How to renew domain name?
If your site/email is down, then please check expiration date of your domain name,
if you have registered your domain name year ago, then may be domain is expired and you need to renew it.
Check expiration date of your domain with our whois page:
http://www.protecthosting.com/whois

Only if your domain name was registered by us, then you can renew it with us.

If domain name was registered through other registrar, then you need to renew it through this registrar.

New domain name. How to register domain name?
If you already our customer then you can register new domain name from $6.95/y
You can do it here:
http://www.protecthosting.com/domain-registerant
After payment we will register it for you and you will be able to add it in the your control panel.

If you just want to point second domain to main domain (to same directory), then see link "Manage Parked Domains" in section: "Domains"
If you want two different sites then click on link "Manage Addon Domains" in section: "Domains"

Enter:
domain: yournewdomain.com
username/subdomain: yournewdomain
password: passw

Then you can upload to new domain by FTP.
Login will be: yournewdomain@yourmaindomain.com
Passw: your pasw

Also, your new domain will be accessible as folder of the main domain:

yourmaindomain.com/yournewdomain/
(but visitors will know only read site url: www.yournewdomain.com)

How to Update/change credit card info
If your credit card was changed (or was changed expiration date, billing address...), then you need to update credit card in file.
You can do it here:
https://www.2checkout.com/cgi-bin/urec.2c

You need to enter your order number and email you used at order.
Your order number it's number you received in confirmation email after order, but without letter R
For example if was something like
"2CheckOut.com Order Number: 29451-R1602358"
then you need to enter: 1602358

-->How do I upload my website files?
All hosting accounts come with an FTP (File Transfer Protocol) account which allows you to upload files to your account via an FTP Client. Almost all site design programs like Adobe Pagemill, Macromedia Dreamweaver, GoLive HotDog, Allaire HomeSite, CyberStudio, HotMetal Pro, Netscape Communicator and NetObjects Fusion use FTP to maintain your site All Accounts come with FTP and a Web based method to upload files via your control panel.

Can I change from one plan to another?
Yes. Changing plans is easy, just let us know and we will set it up for you.

Can I use SSI on your servers?
Yes, you can use SSI on our servers.
SSI stand for "server side include",
it work in files with .shtml, .html, .htm extensions.

Do I get my own CGI-BIN ?
Yes, you have your own CGI-BIN and can upload via FTP or our file manager your own cgi scripts.

Domain
Who owns my domain when I register it through you?
You do. You, or the person you specify when you sign up, will be listed as the administrative and billing contact on your domain and will retain full control over it at all times.

Can I use domain names from other countries (.cc .nu .to)?
We support almost all TLD Extensions including the new .biz, .info, .ws, cc ... Please contact us if you need to know about a specific one.

Who transfers my existing domain to your server?
You are responsible to make sure your domain points to our server. We will provide you with our nameservers which are needed to make this change. If you still need help, we will be glad to assist you, just contact Customer Services. Read more Technical support questions.